Privacy Policy

1. Who We Are

This Privacy Policy explains how Pistons and Piers LLC, a Texas limited liability company doing business as We Find Lines ("We Find Lines," "we," "us," or "our"), collects, uses, stores, and protects personal information obtained through our website located at wefindlines.com (the "Site") and through our utility locating, sewer scoping, and mapping services (collectively, the "Services").

If you have questions about this policy or our privacy practices, please contact us:

• Entity: Pistons and Piers LLC d/b/a We Find Lines
• Mailing Address: 301 W Main St #171, Midlothian, TX 76065
• Email: info@wefindlines.com
• Phone: (214) 817-9895

2. Information We Collect

We collect information directly from you when you submit a booking request, create an account, communicate with us, or accept a service agreement.

• Contact Details: Name, telephone number, email address, physical address, and company or business name.
• Property & Booking Information: Service address, requested date/time, gate codes, access notes, cleanout locations, and any specific job parameters entered during booking.
• Partner & License Account Credentials: For home inspector partners and business accounts, we collect login credentials, TREC license numbers, business logos for white-label deliverables, and account preferences. Passwords are stored in hashed, encrypted formats via our identity provider; we cannot view or retrieve your raw password.
• Digital Agreement Execution Records: When you accept our Master Services Agreements or service authorizations online, we automatically capture and record the agreement version, timestamp, typed signature name, IP address, and browser user-agent for legal compliance and authentication purposes.
• Technical Job Data & Media: Camera footage, video clips, photo logs, sonde radio signal frequency data, surface path coordinates, estimated depth readings, and site mapping logs collected during field service operations.
• Payment Information: Payments are processed securely through third-party payment gateways (such as Stripe). We Find Lines does not collect, store, or process full credit card numbers or bank account passwords on our servers.
• Automated Website Technical Logs: Like most online services, our hosting and web infrastructure automatically collect basic system logs, including IP addresses, browser types, operating systems, referring URLs, and access timestamps to ensure network security, performance, and uptime.

3. How We Use Your Information

We use the information we collect strictly for legitimate business and operational purposes, including:

• Scheduling, performing, and delivering utility locating, sewer scope camera runs, and mapping Services;
• Communicating with you regarding booking confirmations, dispatch updates, file delivery links, and customer support;
• Invoicing, payment processing, and transaction management;
• Maintaining verifiable digital execution records of B2B and direct client agreements;
• Maintaining quality control, equipment calibration tracking, and legal records of field work;
• Protecting our website, databases, and customer portals against fraud, unauthorized access, and cyber security threats; and
• Complying with applicable Texas and federal legal obligations.

4. Telephone Calls and Text Messaging (SMS)

When you submit a booking request or initiate service with We Find Lines, you explicitly agree that we may contact you via telephone call, text message (SMS/MMS), or email regarding your booking, dispatch timing, site access requirements, and links to your job deliverables.

No Unsolicited Marketing SMS: We do not send promotional marketing text messages. Text communications are strictly transactional and operational related to your booked locate jobs.

Carrier Rates & Opt-Out: Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying STOP to any text message or by contacting us at info@wefindlines.com. Reply HELP for support. Opting out of text messaging may require us to deliver file notifications and dispatch updates strictly via email. Consent to receive SMS messages is not a condition of purchasing any service.

5. How We Share Information

We do not sell, rent, or trade your personal information to third parties or marketing agencies. We share information only in limited operational circumstances:

• Third-Party Service Providers: We share data with trusted third-party cloud hosting providers, database managers, email dispatch services, and payment processors (such as Stripe) solely as necessary to operate our website, run our business, and process your transactions. These providers are legally obligated to protect your data.
• White-Label Partner Deliverables: For jobs booked under a B2B white-label partnership with a home inspection firm, all maps and camera footage are delivered exclusively to the contracting home inspector. We do not share deliverables directly with the home inspector's clients unless explicitly requested in writing by the inspector.
• Legal Requirements & Protection: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or if we believe disclosure is necessary to defend our legal rights, enforce our service agreements, or protect the safety of our company, property, clients, or the public.
• Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, customer records and job files may be transferred as part of the business assets.

6. Cookies and Tracking Technologies

Our website utilizes essential functional cookies and session tokens necessary to manage secure user logins and maintain customer and partner portal sessions.

We do not use invasive third-party cross-site ad tracking or behavioral targeted advertising cookies. If we implement performance analytics or non-essential website utility tools in the future, we will update this section accordingly. You can adjust your web browser settings to block or disable cookies, though certain features of the customer portal may not function properly without them.

7. Data Retention

We retain account information, booking histories, executed agreement logs, financial records, and job deliverables (including video footage, photo logs, and mapping files) for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal and accounting obligations, resolve disputes, and enforce our service contracts as described in our Master Services Agreements.

8. Your Data Rights and Choices

You have options regarding how your information is handled:

• Access and Correction: You may review your bookings by logging into your account, and you may request corrections to your contact details by emailing info@wefindlines.com.
• Deletion Requests: You may request that we delete your personal contact information by contacting us in writing. We will evaluate and respond to your request within forty-five (45) days. Please note that we may retain certain records (such as tax invoices, signed legal agreements, and completed job logs) where required by law or for legitimate business defense purposes.

9. Security Safeguards

We implement reasonable technical, administrative, and physical safeguards designed to secure your personal data against loss, misuse, theft, unauthorized access, disclosure, or alteration. These measures include Secure Sockets Layer (SSL/TLS) encryption for web traffic, password hashing, and access-controlled databases. However, no Internet transmission or digital database system is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and Services are intended exclusively for adult consumers, commercial property managers, home inspectors, and business entities. We do not knowingly collect or solicit personal information from children under the age of eighteen (18). If we learn that we have inadvertently collected data from anyone under 18, we will promptly delete it.

11. Governing Law & Jurisdiction

This Privacy Policy and any privacy disputes arising hereunder are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal claims or actions related to this policy shall be instituted exclusively in the state courts located in Ellis County, Texas.

12. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. The "Last Updated" date at the top of this page indicates the effective date of the latest revisions. Your continued use of our website or booking of Services following any posted updates constitutes acceptance of the modified policy.